Returns, Exchanges, and Defects

Due to the custom nature of our products, we cannot accept returns. We do allow limited exchanges on a case by case basis. Please contact us at contact@beastlybootique.com  with all return and exchange inquiries. 

In case of defect, we offer a limited lifetime warranty. For all warranty inquires, please contact us at contact@beastlybootique.com. 

Shipping and Processing Times

You can expect your order to ship:

Pre-made Faux Fur Ears - 5 to 7 business days*

Costume Horns - 45 to 60 days* 

Fashion Accessories - 14 to 21 business days*

Custom Made Accessories - 6 to 12 weeks* depending on complexity

*Times do not include shipping. 

Please understand we try to process orders as quickly as possible. There is only one artist who creates every order so the processing time is necessary. 

If you need your order sooner then the timeline stated above, please contact us prior to purchase at contact@beastlybootique.com to see if we can accommodate a faster timeline. 

Custom and personalized orders

We accept custom orders on any of our available products. Please keep in mind, due to the nature of customize items we will not take returns on custom products.

Gift wrapping and packaging

We do offer gift wrapping! Please check our add-on section for gift wrapping services when available. 

We use discreet packaging. Most packages will come in a plain white or purple unlabeled polymailer. All orders come with tracking. 

Care instructions

If your costume horns are to become dirty, wipe them with a soft, damp cloth. While they are durable, drops and falls can break them so please be careful when handling your new horns.

Wholesale availability

We can accommodate wholesale orders. Please inquire.

Sizing details

Our costume horns are one size fits all. Custom sizing available on kittenplay collars, garters, and fashion items. 

Right to Photograph Completed Works

Trish Dobson Designs, LLC. reserves the right to reproduce custom made items. We reserve the right to photograph items we create and may use them for advertising and promotional purposes. All photos therein are the property of Trish Dobson Designs, LLC. and cannot be used without permission.

Privacy Policy 

Information I Collect

To fulfill your order, you must provide me with certain information authorized and provided such as your name, email, address, payment information, and details of orders. You may have also provided custom information in the case of collars or horns. 

Why I Need Your Information

I rely on this information for a number of reasons: 
1. as needed to provide my services, such as use your information to fulfill your order, settle disputes or provide customer service. 
2. when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
3. if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
4. As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure

Keeping your information safe is important to me. I share your personal information for very limited reasons and in limited circumstances, as follows:
1. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
2. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
3. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period of 5 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as iCloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Patricia Dobson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at contact@trishdobson.com. Alternately, you may mail me at:

Trish Dobson Designs
Po Box 1050
Carlisle, PA 17013

© 2012-2018 Trish Dobson Designs, LLC. and Beastly Bootique. All Rights Reserved

Carlisle, Pennsylvania, United States